Connect with bitsky-core Support
bitsky-core delivers a streamlined inquiry path via the Sign Up flow. This hub outlines how to reach our team, expected response times, and the details to include for swift routing.
General inquiries information
We do not publish direct contact endpoints on this page. For consistency and traceability, all inquiries flow through the Sign Up journey.
Main submission channel
Submit your request via the Sign Up flow so it links to your profile and routes to the correct internal queue.
What to provide
- Your name as registered during Sign Up
- A concise subject line describing the inquiry
- Relevant page name and a brief description of what you observed
Topics we handle
- Account access and profile questions
- Site navigation or content feedback
- Policy-related questions (Terms, Privacy, Cookies)
How to contact us via Sign Up
To send an inquiry, start at the Sign Up page and complete the registration flow. Once your profile is created, you can send your message within the same onboarding path. This approach keeps submissions consistent and speeds routing.
Step 1: Launch Sign Up
Open the Sign Up page from the header to begin.
Step 2: Enter details
Provide precise profile details so your inquiry lands on the correct account.
Step 3: Attach your inquiry
Include a brief summary with context such as the page name and time observed.
Step 4: Submit
Complete the flow and send so your request enters the standard queue.
Response timelines
Response times depend on workload and the nature of your request. The timelines below offer general guidance and may vary by region and holidays.
Requests are reviewed during normal business hours.
Most general inquiries are answered within one to two business days.
Provide explicit context so it can be categorized accurately.
Submit inquiries via Sign Up
For a consistent and trackable process, bitsky-core routes inquiries through the Sign Up flow. This links your request to the right profile data and minimizes back-and-forth.
